Common Questions

Answers to frequently asked questions about using Soulfire.

Getting Started

How do I sign up for Soulfire?

Soulfire uses Google OAuth for authentication. Simply click “Sign In with Google” and choose your Google account. No separate password needed.

Is Soulfire free?

Yes, Soulfire has a free tier with access to basic features, AI chat, and built-in Worlds. Basic and Plus subscriptions unlock additional features and higher usage limits.

What devices can I use?

Soulfire works on:

  • Desktop browsers (Chrome, Firefox, Brave, Safari, Edge)
  • Mobile browsers (iOS Safari, Android Chrome)
  • Progressive Web App (install from browser)

Do I need to download anything?

No downloads required. Soulfire runs in your web browser. You can optionally install it as a PWA for an app-like experience.

How do I install Soulfire as a PWA (app-like experience)

  1. Launch Soulfire in your browser
  2. Install the website as a PWA:
    • For mobile, tap your browser’s menu next to the url and look for the Install option
    • For desktop, tap the install icon to the right of your url bar
  3. Follow any prompts

You should now have an icon in your launcher that you can use just like an app.

AI Chat

Can the AI remember previous conversations?

By themselves, characters cannot remember previous conversations. However, assistants scoped to the character or user will be able to remember details from previous conversations, if enabled.

Why did the AI give a weird response?

AI can occasionally produce unexpected responses. If this happens:

  • Click regenerate for a different response
  • Provide more context in your next message
  • Try rephrasing your question
  • Switch to a different character if needed

How do I delete a chat?

From your chat list, click the menu icon on the chat and select “Delete”. This permanently removes the conversation.

Can I export my conversations?

Not yet. Please let us know if you would like us to add this functionality.

Worlds

How do I save my World progress?

World progress auto-saves after each turn.

Can I go back and make different choices?

No. Please let us know if you would like us to add support for “save points”.

What happens if I hit my request limit during a World?

The World session pauses. Your progress is saved and you can resume when:

  • Your daily requests reset (at midnight UTC)
  • You upgrade to a higher tier

Characters

Can I share my characters?

Not at the current time. Please let us know if this is something you would like us to support.

Assistants

What do assistants do?

Assistants are background helpers that:

  • Process conversations automatically
  • Generate summaries and context snippets
  • Maintain continuity
  • Track progress

They run every N messages (configurable).

Can I turn off assistants?

Yes. During a chat, tap the character icon in the top-right, then disable any active assistants. You can re-enable them anytime.

How do I create a custom assistant?

Plus users can create assistants:

  1. Go to Assistants → Create New
  2. Define purpose and processing prompt
  3. Set cadence and parameters
  4. Test in conversations
  5. Refine as needed

Subscriptions & Billing

How do I upgrade my subscription?

  1. Go to Profile → Subscription
  2. Click “Upgrade”
  3. Choose Basic or Plus tier
  4. Enter payment details (Stripe)
  5. Confirm

Your new tier activates immediately. You may need to logout and login again.

Can I downgrade my subscription?

Yes. Changes take effect at the end of your current billing period. You keep current tier benefits until then.

What happens if I cancel?

Your subscription remains active until the end of the billing period. After that:

  • You revert to free tier
  • Private Worlds will still be retained on the server but will not be accessible
  • Custom characters/assistants will still be retained on the server but will not be accessible
  • Request limits will revert to the free tier

Do request limits carry over daily/monthly?

No. Request limits reset daily. Unused requests don’t accumulate.

How do I update my payment method?

You can update all payment details via Stripe.

Access your subscription details at Profile → Subscription (top-right)

Technical Issues

The page won’t load

Try:

  1. Refresh the page (Ctrl+R or Cmd+R)
  2. Clear browser cache
  3. Try a different browser
  4. Check internet connection

Messages aren’t sending

Possible causes:

  • Request limit reached (wait for reset or upgrade)
  • Network issue (check connection)
  • Service outage (check status page)
  • Browser issue (try refreshing)
  • Make sure websockets can connect

I lost my chat history

Chats auto-save. If missing:

  • Check internet / app connectivity (if the request failed, nothing will be displayed)
  • Check archived chats
  • Try refreshing the page
  • Sign out and back in
  • Contact support if still missing

The AI is responding very slowly

Could be:

  • High server load (peak times)
  • Complex request (longer processing)
  • Network latency (check connection)
  • Model selection (smart models slower)

Try:

  • Wait a moment
  • Use simpler requests
  • Check during off-peak hours

Account & Privacy

Can I delete my account?

Yes. To permanently delete your account, follow these steps:

  1. Go to your profile by clicking your profile icon in the top right corner
  2. Scroll to the bottom of the page
  3. Click the DELETE YOUR ACCOUNT button and follow the instructions

NOTE: This will delete ALL your data permanently. This action cannot be undone.

Where is my data stored?

Data is stored on secure servers in the cloud, hosted by Digital Ocean.

Who can see my private chats?

Only you. Private chats are not shared with other users or used for training. Soulfire staff can only access in exceptional cases (security/abuse).

Be aware that the app uses the OpenAI or Gemini APIs to provide AI services. Please see the privacy policies of those companies for data retention information.

Features & Limits

Can I use Soulfire offline?

No. While the app may appear to work, all AI features require an internet connection.

Content & Moderation

What content is not allowed?

Prohibited content includes:

  • Illegal content
  • Explicit sexual content
  • Graphic violence or gore
  • Hate speech
  • Harassment
  • Plagiarism
  • Copyrighted material (without permission)

See the Terms of Use for details.

How do I report inappropriate content?

Contact us at [email protected] and we will investigate further.

Getting Help

Where can I get support?

Where can I suggest features?

Please let us know any feature requests and suggestions by contacting us at [email protected]